ScanLive Privacy Policy
Last updated: 25 October 2026
This privacy policy applies to the ScanLive apps for Android and iPhone and the website at scanlive.uk (together, “ScanLive”). ScanLive is a live scanner-audio and pager-message monitoring service, provided by ScanLive (the developer named on Google Play and the App Store), based in the United Kingdom. It explains what information ScanLive collects, how it's used, who it's shared with, how long it's kept and how you can have it deleted.
Questions about this policy or your data: email support@scanlive.uk.
Information we collect
- Account details: your username, your password (stored only in hashed form, never as plain text), and, if your administrator adds one, your email address. ScanLive accounts are created by an administrator; you can't create one in the app.
- Sign-in session: a random session token stored in a cookie or in the app, so you stay signed in.
- Connection and usage information: your IP address, your device or browser type, when you sign in, which feeds you're listening to while connected and how many calls you've heard in that session. Administrators see this to run and protect the service.
- Activity log: sign-ins, failed sign-in attempts and administrator changes, with the time and IP address, for security.
- Your settings: feed order and layouts, card sizes, hidden categories, pager sources, which alerts you've switched off, and your pop-up choices. Some settings (such as which feeds are switched on and their volume) are stored only on your device.
- Notifications: if you allow notifications in the app, a push token for your device, and, if you turn on traffic pop-ups, which feeds you want pop-ups for, which feeds are switched on in the app, and whether the app is open on screen, so pop-ups are only sent when you want them.
What we don't collect or do
- We don't access your location, contacts, photos, camera or microphone.
- We don't collect payment information.
- We don't show advertising and don't use analytics or tracking tools.
- We don't sell your information or share it for advertising.
Scanner audio and pager messages
The recordings and pager messages in ScanLive are radio transmissions received by scanner equipment run by the service administrator. They are not collected from you or your device.
How we use your information
- To sign you in and keep you signed in.
- To show you the feeds and features your account has access to.
- To send the notifications, alerts and pop-ups you've chosen.
- To email you your login details or a new password, if you have an email address on your account.
- To keep ScanLive secure, for example by blocking repeated failed sign-ins.
Who we share it with
We only share information with these service providers, who process it on our behalf to run ScanLive:
- Cloudflare, which carries and protects all traffic to scanlive.uk (it processes your IP address and the requests your device makes).
- Google Firebase Cloud Messaging, which delivers notifications to your phone (it receives your push token and the notification text).
- Resend, which sends ScanLive's emails (it receives your email address and the email content).
We may also disclose information if the law requires it. Otherwise we don't share it with anyone.
How we protect it
All connections to ScanLive are encrypted (HTTPS). Passwords are stored hashed. Account and log information is only visible to ScanLive administrators.
How long we keep it
- Account details and settings: while your account exists. They're deleted when the account is deleted.
- Sign-in sessions: they expire after 24 hours, or 7 days if you choose “Keep me signed in”.
- Connection information (who's listening right now) is kept only while you're connected.
- Push tokens and pop-up choices: until the token stops working (for example when the app is uninstalled) or your account is deleted.
- Activity log entries are kept for security. Entries about you are deleted on request.
- Backups: nightly backups are kept for 14 days, so deleted information disappears from backups within 14 days.
Deleting your account and data
To have your account and the information linked to it deleted, or to ask for a copy of it, email support@scanlive.uk from the email address on your account, or tell your ScanLive administrator. We'll delete it within 30 days, and it will be gone from backups 14 days after that.
Children
ScanLive is not intended for children under 13, and we don't knowingly collect information from them.
Changes to this policy
If this policy changes, we'll update it on this page and change the date at the top.
Contact
ScanLive · United Kingdom · support@scanlive.uk